PRIVACY POLICY

Effective Date: May 11, 2026

SUMMARY OF KEY POINTS

Before diving into the details, here is a quick overview of how we handle your privacy at a glance: What personal information do we collect? We collect your name, contact details, location data, payment information, device and usage analytics, and communication records.

Do we process any sensitive personal information? We process financial data to facilitate property purchases, but we do not collect sensitive categories like health or biometric data.

Do we collect information from third parties? Yes, we receive analytics and marketing data from platforms like Google and Meta (Facebook) to better understand our audience.

How do we use your information? We use your data to deliver our real estate services, process payments, improve our website, and send you relevant property updates and marketing.

Who do we share your personal information with? We share data with trusted service providers who help us run our business, such as Stripe for payments, Salesforce and HubSpot for customer management, and Cloudflare for security. We never sell your personal data.

What are your privacy rights? Depending on where you live, you have the right to access, correct, delete, or port your data, as well as the right to opt out of marketing and withdraw your consent.

How can you contact us? You can reach our privacy team anytime at Dreamlands.info.bd@gmail.com.

1. INTRODUCTION

Welcome to Dream Lands BD. We build high-quality real estate projects and help people find and purchase their ideal properties. Buying a home or investing in real estate is one of the most significant decisions you can make, and we believe the trust you place in us should extend to how we handle your personal information.

This Privacy Policy explains how we collect, use, and protect your data when you interact with our website, inquire about our projects, or purchase a property from us. We have written this document to be as clear and straightforward as possible, avoiding heavy legal jargon where we can. Our privacy practices are designed to align with applicable privacy and digital laws, including the Information and Communication Technology Act, 2006 (Bangladesh), the Digital Security Act, 2018 (Bangladesh), the বাংলাদেশ Telecommunication Regulation Act, 2001 where applicable, as well as international privacy frameworks such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act as amended by the CPRA (CCPA/CPRA), where relevant.

If you have any questions about how we handle your data, please do not hesitate to reach out to us.

2. WHAT WE COLLECT & WHY

To provide you with excellent real estate services, we need to understand who you are and what you are looking for. We collect information in three main ways: data you give us directly, data we collect automatically, and data we receive from third parties.

Information You Give Us Directly

When you express interest in a property, sign up for our newsletter, or make a purchase, you voluntarily share information with us. We collect this data primarily to fulfill our contractual obligations to you or based on your explicit consent.

Identity and Contact Data: Your name, email address, phone number, and mailing address so we can communicate with you about our projects.

Payment Information: When you make a deposit or purchase, we collect payment details. We use Stripe to process these transactions securely, and with your permission, we utilize Stripe’s stored cards feature to make future transactions smoother.

Communication Records: Any emails, chat logs, or messages you send us are saved so we can provide consistent customer support and track your specific real estate preferences.

Information Collected Automatically

As you browse our website, we automatically gather certain technical information. This helps us keep our site secure and understand how visitors interact with our property listings. We rely on our legitimate business interests to collect this data. Device and Technical Logs: We collect your IP address, browser type, operating system, and technical logs to ensure our website functions correctly and securely.

Usage Analytics: We track which property pages you view, how long you stay on our site, and the links you click to improve our user experience.

Location Data: Because real estate is inherently tied to location, we collect general location data (like your city or region based on your IP address) to show you the most relevant projects in your area.

Cookies & Tracking Data: We use cookies to remember your preferences and keep you logged in.

Information from Third Parties

We sometimes receive information about you from external sources to enhance our marketing efforts and better tailor our services to your needs. This is done based on your consent or our legitimate interest in growing our business. Social Media Data: If you interact with our ads on platforms like Facebook, we receive data about your engagement to help us measure the effectiveness of our campaigns.

3. HOW WE USE YOUR INFORMATION

We do not collect data just for the sake of having it. Every piece of information we gather serves a specific purpose in helping us build better projects and serve you more effectively.

Here is exactly how we use your information and the legal basis we rely on for each activity: Core Service Delivery: We use your contact and payment information to process property transactions, manage your account, and deliver the real estate services you requested. (Legal basis: Performance of a contract).

Service Improvement and Personalization: We analyze usage data and location information to understand market trends, decide where to build our next projects, and tailor the property recommendations you see on our site. (Legal basis: Legitimate interest).

Communication: We use your contact details to send you important updates about your property inquiries, administrative notices, and responses to your support requests. (Legal basis: Performance of a contract and Legitimate interest).

Marketing and Promotions: With your permission, we use your email and social media data to send you promotional materials about new real estate projects. You can opt out of these communications at any time. (Legal basis: Consent).

Security and Fraud Prevention: We monitor technical logs and device information to detect unusual activity, prevent fraud, and protect our website from cyber threats. (Legal basis: Legitimate interest).

Legal Compliance: We may process your financial and identity data to comply with tax laws, anti-money laundering regulations, and other legal obligations. (Legal basis: Legal obligation).

Know Your Customer (KYC) and Anti-Money Laundering Compliance

As part of our real estate operations, Dream Lands may collect and verify certain customer identity and transaction-related information where reasonably necessary to comply with applicable legal, financial, fraud prevention, and internal risk management requirements. This may include verifying customer identity, contact details, payment information, transaction records, or other documentation required for property booking, purchase, or related financial activities.

We use this information solely for verification, fraud prevention, transaction security, legal compliance, and record-keeping purposes, and we retain such records only for as long as reasonably necessary or as required by applicable laws and business obligations.

4. WHEN WE SHARE YOUR INFORMATION

We respect your privacy and want to be absolutely clear: we never sell your personal data to anyone. However, to operate a modern, international real estate business, we do need to share your information with trusted service providers who help us run our operations.

We share your data in the following limited circumstances: Essential Service Providers: We share data with specific vendors who perform services on our behalf. This includes Stripe for secure payment processing, Salesforce and HubSpot for managing our customer relationships and marketing emails, Cloudflare for website security and performance, and Google and Meta for analytics and advertising.

Legal Requirements: If we are required to do so by law, court order, or government request, we will share your information with law enforcement or regulatory authorities to comply with our legal obligations.

Business Transitions: If Realstate Solution is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that business transaction. We will notify you if your data is transferred to a new entity.

With Your Consent: If we need to share your information for any purpose not listed in this policy, we will ask for your explicit consent first.

5. YOUR PRIVACY RIGHTS

Depending on your jurisdiction, whether you are protected under applicable laws in Bangladesh, the GDPR in Europe, or the CCPA/CPRA in California, you may have certain rights regarding your personal information. We believe in extending core privacy rights to all our users wherever reasonably possible. We believe in extending these core rights to all our users, regardless of where they live.

You have the right to: Access Your Data: You can request a copy of the personal information we hold about you.

Correct Inaccuracies: If your contact details or other information are wrong, you can ask us to update and correct them.

Delete Your Data: You can request that we erase your personal information, subject to certain legal exceptions (such as data we must keep for tax or legal purposes).

Port Your Data: You can ask for your data in a structured, commonly used, and machine-readable format so you can transfer it to another service.

Opt Out of Marketing: You can easily unsubscribe from our marketing emails by clicking the “unsubscribe” link at the bottom of any promotional email we send.

Withdraw Consent: Where we rely on your consent to process your data, you can withdraw it at any time. This will not affect the legality of any processing we did before you withdrew consent.

Lodge a Complaint: If you feel we have mishandled your data, you have the right to file a complaint with your local data protection authority, such as the relevant regulatory or law enforcement authority in Bangladesh, or your applicable supervisory authority in your jurisdiction.

To exercise any of these rights, please email us at Dreamlands.info.bd@gmail.com. We will respond to your request within the timeframes required by applicable law (typically within 30 days).

6. DATA SECURITY

We take the security of your personal and financial information seriously. Because we handle real estate transactions, we implement robust security measures to protect your data from unauthorized access, alteration, or destruction.

We use industry-standard encryption to protect data in transit and at rest. Our website utilizes Cloudflare to defend against malicious traffic and DDoS attacks, and we restrict access to your personal data to only those employees and contractors who need it to perform their jobs.

However, we must be honest: no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. You also play a role in keeping your data safe by using strong passwords and secure devices when interacting with our services.

In the unlikely event of a data breach that compromises your personal information, we will notify you and the relevant regulatory authorities within the timeframes required by law, explaining what happened and the steps we are taking to fix it.

7. DATA RETENTION

We only keep your personal information for as long as we genuinely need it to fulfill the purposes outlined in this policy. Our retention periods are based on business needs and legal requirements.

Here is how long we typically keep different types of data: Active Account Data: We retain your contact and profile information for as long as you have an active relationship with us, plus a reasonable buffer period to allow for easy reactivation if you decide to purchase another property.

Financial Records: By law, we are required to keep records of real estate transactions and payments for tax and accounting purposes. We typically retain this data for 7 years.

Marketing Preferences: We keep your marketing data until you opt out or withdraw your consent. Once you opt out, we maintain a minimal record to ensure we respect your request not to be contacted.

Technical Logs: We retain server and security logs for 12 months to help us monitor website performance and investigate any security incidents.

8. COOKIES & TRACKING

Our website uses cookies and similar tracking technologies to provide a seamless browsing experience and to help us market our properties effectively.

We use specific third-party tools that place cookies on your device: We use Google Analytics to understand how visitors use our site. We have enabled specific advertising features (`ga advertising=true`) and cross-device tracking (`ga signals=true`) to provide more relevant ads and understand user journeys across different devices.

Facebook Pixel: We use the Meta (Facebook) Pixel (`meta pixel=true`) to track conversions from our social media ads. We also use it to create Custom Audiences (`meta custom audiences=true`), which allows us to show targeted real estate ads on Facebook to people who have previously visited our website.

You have control over these trackers. You can manage your cookie preferences through your browser settings, where you can choose to block or delete cookies. Please note that disabling certain cookies may impact the functionality of our website.

9. CHILDREN'S PRIVACY

Our real estate services are intended strictly for adults. We do not knowingly collect personal information from children under the age of 18. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately. If we become aware that we have collected information from a minor without verified parental consent, we will take immediate steps to delete that data from our servers.

10. INTERNATIONAL TRANSFERS

Real Estate Solution serves an international customer base. As a result, your personal information may be transferred to, stored, and processed in countries outside of your home jurisdiction, including Bangladesh, the United States, and the European Union, where our servers and third-party service providers are located.

When we transfer your data across borders, we ensure it remains protected by implementing appropriate legal safeguards. For users in the EU or UK, we rely on Standard Contractual Clauses (SCCs) or adequacy decisions to ensure your data receives the same level of protection as it would at home. For users in Bangladesh, we take reasonable steps to ensure that any cross-border transfer, storage, or processing of personal information is handled securely and in accordance with applicable Bangladeshi laws and internationally accepted data protection practices.

11. CHANGES TO THIS POLICY

The real estate market evolves, and so do privacy laws. We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements.

When we make significant changes, we will notify you by posting a prominent notice on our website or sending an email to the address you provided. The “Effective Date” at the top of this page will always indicate when the policy was last revised. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

12. CONTACT US

We want to hear from you if you have any questions, concerns, or requests regarding your privacy. We are here to help and aim to respond to all privacy-related inquiries promptly.

You can reach our privacy team directly at: Email: Dreamlands.info.bd@gmail.com

We typically respond to all inquiries within a few business days. If you are submitting a formal data rights request, please allow up to 30 days for a complete resolution.